Crisis Management and Governance in Tourism

The Single Market Programme “Crisis Management and Governance in Tourism” project aims to improve the EU tourism ecosystem governance by making it more resilient and better prepared for resisting, managing and mitigating crises. 

The COVID-19 outbreak has paralysed the EU tourism sector, putting its ecosystem under unprecedented pressure and revealing weaknesses in the ecosystem’s crisis management capacity. Other smaller, shorter or more localised disruptions (e.g., the War in Ukraine) had already shown how deeply national or international crises impact the tourism ecosystem and unveiled some of the shortcomings of its governance system.

In light of this current context and in line with the EU Strategy for Sustainable Tourism 2020-2038, it is important to create crisis management mechanisms to ensure that the tourism sector is adequately prepared for future crises, as well as to support the tourism ecosystem by sharing best practices for crisis management and preparedness.

A first call for Expression of Interest, which closed on the 30 September of 2023, identified and selected 50 destinations from 18 countries, covering different levels (national, regional and local) and types of destinations (rural, urban, coastal, island and mountain), and 5 cross-border professional associations from different tourism ecosystem sectors. They will receive free of charge advisory and assistance services to strengthen their resilience and crisis preparedness.

A new call for Expression of Interest is currently open to identify at least 14 entities across the EU and SMP countries – 10 destinations and 4 cross-border professional associations – to establish a Reserve List. The entities selected to the reserve list can be offered free of charge advisory and assistance services in case an originally selected service beneficiary frees its spot. The call is open until the 15 December of 2023.

Services offered to the selected participants

The selected Service Beneficiaries (maximum 15 participants per beneficiary) will have access to the Assistance Service Package delivered by high-level experts. Each Assistance Service Package include the following sessions (delivered by default in English or in another EU language if agreed between service beneficiaries and the expert):

1. Initial Online Meeting
2. In-Person Workshop (Only applicable to selected entities from the reserve list replacing a service beneficiary who has dropped out before the in-person workshop)
3. Remote Advisory Sessions
4. Continuous collection and analysis of feedback

For further information on the contract, please contact:  ptdleismeatourismdeloitte [dot] pt (ptdleismeatourism[at]deloitte[dot]pt)

Call for Expression of Interest to establish a Reserve List

Candidates must apply using their professional e-mail and complete the registration form by the 15 December 2023, 23:59 CET.

• Call for Expression of Interest – Reserve List

• FAQs of Call for Expression of Interest – Reserve List

Archive

Documents related to the call for Expression of Interest concluded on 30 September 2023:

• Call text of Crisis Management and Governance in Tourism
• FAQs of Crisis Management and Governance in Tourism
• Questions and Answers