Details
- Status
- Open
- Reference
- SMP-CONS-2025-ADR-RAD
- Publication date
- 13 March 2025 in the EU Funding & Tenders Portal
- Opening date
- Deadline model
- Single-stage
- Deadline date
- 27 August 2025, 17:00 (CEST)
Description
The objective of this Call for proposals is to facilitate consumers' access to effective and efficient alternative dispute resolution bodies compliant with Directive 2013/11/EU and to build the capacity of Qualified Entities to efficiently protect consumers’ collective interests pursuant to Directive (EU)2020/1828.
It aims to support concrete improvements in the following areas:
- Awareness-raising on ADR and/or representative actions.
- Protection of vulnerable consumers.
- Networking of Alternative Dispute Resolution entities and/or Qualified Entities at national and EU-wide levels.
- Capacity building, expertise of staff.
- Use of transparent and innovative digital tools, efficient case handling and good governance.
For further information, please consult the call document.
Budget
EUR 1 500 000