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Call for proposals for action grants to provide financial contributions to ADR Bodies and RAD Qualified Entities (SMP-CONS-2025-ADR-RAD)

Details

Status
Open
Reference
SMP-CONS-2025-ADR-RAD
Publication date
Opening date
Deadline model
Single-stage
Deadline date
27 August 2025, 17:00 (CEST)

Description

The objective of this Call for proposals is to facilitate consumers' access to effective and efficient alternative dispute resolution bodies compliant with Directive 2013/11/EU and to build the capacity of Qualified Entities to efficiently protect consumers’ collective interests pursuant to Directive (EU)2020/1828

It aims to support concrete improvements in the following areas: 

  • Awareness-raising on ADR and/or representative actions.
  • Protection of vulnerable consumers.
  • Networking of Alternative Dispute Resolution entities and/or Qualified Entities at national and EU-wide levels.
  • Capacity building, expertise of staff.
  • Use of transparent and innovative digital tools, efficient case handling and good governance.

For further information, please consult the call document.

Budget

EUR 1 500 000