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European Innovation Council and SMEs Executive Agency (EISMEA)
Call for proposalsOpen

Call for proposals for action grants to provide financial contributions to ADR Bodies and RAD Qualified Entities (SMP-CONS-2024-ADR-RAD)


Publication date
Opening date
Deadline model
Deadline date
6 June 2024, 17:00 (CEST)


Call objectives

The objective of this Call for proposals is to facilitate consumers' access to effective and efficient alternative dispute resolution bodies compliant with Directive 2013/11/EU and to build the capacity of qualified entities to efficiently protect consumers’ collective interests pursuant to Directive (EU)2020/1828.

It aims to support concrete improvements in the following areas:

• Awareness-raising on ADR and/or representative actions.

• Protection of vulnerable consumers.

• Networking of Alternative Dispute Resolution entities and/or Qualified Entities at national and EU-wide levels.

• Capacity building, expertise of staff.

• Use of transparent and innovative digital tools, efficient case handling and good governance.

Eligible applicants

Eligible applicants include Alternative Dispute Resolution (ADR) Bodies notified to the European Commission pursuant to Article 20(2) of Directive 2013/11/EU on consumer ADR and Qualified Entities pursuant to Article 4 of the Representative Actions Directive (EU)2020/1828. For full details of eligible applicants please consult the call document.


EUR 1 000 000

Info session

On 29 April 14:30-16:30 CEST, EISMEA organises an online info & networking session targeted to potential applicants wishing to learn more about the call objectives, understand how to increase their chances of submitting a successful proposal, ask their questions and meet potential consortium partners.

Registration is compulsory.

Register by 23 April 2024, 16:00 CEST 


  • 14:30-14:40: Welcome address (Gorana KRSIKAPA, Head of the Consumers' sector, EISMEA)
  • 14:40-14:55: Presentation of the Call and Funding & Tenders Portal (Margaret MULLIGAN, Project Adviser, EISMEA)
  • 14:55-15:35: The Policy Context (Stephanie DARMANIN, Policy Officer, DG JUST and Malgorzata POSNOW-WURM, Policy Officer, DG JUST)
  • 15:35-15:45: Break
  • 15:45-16:05: Speed-dating in breakout rooms 
  • 16:05-16:25: Q&A
  • 16:25-16:30: Closing remarks